Visit Palermo with a Real Sicilian in Your Pocket

Insider’s Guide to an Authentic Sicilian Experience
  • Eat at the best places  - I will provide you with an updated list of authentic Sicilian places to have lunch, dinner, breakfast, and aperitifs at.
  • ​Experience the best attractions of the city - Places you cannot miss if you are traveling to Palermo - unless you want donkey for a nickname.
  • ​​Avoid traps, scams, and unfriendly areas - You will have access to a safety guide, which allows you to stay safe and prevents you from falling for tourist scams.
  • and much more! (see the list below)

Visit Palermo with a Real Sicilian in Your Pocket

Insider’s Guide to an Authentic Sicilian Experience
  • Eat at the best places  - I will provide you with an updated list of authentic Sicilian places to have lunch, dinner, breakfast, and aperitifs at.
  • ​Experience the best attractions of the city - Places you cannot miss if you are traveling to Palermo - unless you want donkey for a nickname.
  • ​​Avoid traps, scams, and unfriendly areas - You will have access to a safety guide, which allows you to stay safe and prevents you from falling for tourist scams.
  • and much more! (see the list below)
or

Unlock the "Sicilian Way"

You are about to access the most comprehensive, updated and reliable guide to discover Palermo through the eyes of locals. You are about to see the REAL PALERMO.

 +50

SHORT 
VIDEOS

 +7

DETAILED
CHAPTERS

 +100

MIN 
RECORDED

 +200

SECRETS 
REVEALED

 +50

SHORT VIDEOS

 +7

DETAILED CHAPTERS

 +100

MIN RECORDED

 +200

SECRETS REVEALED

Unlock the "Sicilian Way"

You are about to access the most comprehensive, updated and reliable guide to discover Palermo through the eyes of locals. You are about to see the REAL PALERMO.

 +50

SHORT 
VIDEOS

 +7

DETAILED
CHAPTERS

 +100

MIN 
RECORDED

 +200

SECRETS 
REVEALED

 +50

SHORT VIDEOS

 +7

DETAILED CHAPTERS

 +100

MIN RECORDED

 +200

SECRETS REVEALED

Foreigners Have a Difficult Time Finding Good Information on Palermo

English is not a first language
Only tourists are sharing their experiences online
There is only a sparse internet culture among the locals here
English is not a first language
Only tourists are sharing their experiences online
There is only a sparse internet culture among the locals here

The point? You are wasting your time and money with this information.

The point? You are wasting your time and money with this information.

SOLUTION

With ‘Sicilian Way’, You Have a Reliable Guide Made by Locals to Offer You an Authentic Experience

Everything you want to know is now clearly explained
Information compiled right from the Sicilians living here in the city day after day
Content is updated once a week at least
Everything you want to know is now clearly explained
Information compiled right from the Sicilians living here in the city day after day
Content is updated once a week at least

Bottom line? You can experience the city like a local and not one of the passing tourists.

Bottom line? You can experience the city like a local and not one of the passing tourists.

Let me grab you by your hand and show my own city

Let me grab you by your hand and show my own city

Unlock the "Sicilian Way"

Unlock the "Sicilian Way"
You are about to access the most comprehensive, updated and reliable guide to discover Palermo through the eyes of locals. You are about to see the REAL PALERMO.
You are about to access the most comprehensive, updated and reliable guide to discover Palermo through the eyes of locals. You are about to see the REAL PALERMO.

 +50 SHORT VIDEOS

 +7 DETAILED CHAPTERS

 +100 MIN RECORDED

 +200 SECRET REVEALED

CUSTOM JAVASCRIPT / HTML

Let me grab you by your hand and show my own city

Let me grab you by your hand and show my own city

Unlock the "Sicilian Way"

Unlock the "Sicilian Way"
You are about to access the most comprehensive, updated and reliable guide to discover Palermo through the eyes of locals. You are about to see the REAL PALERMO.
You are about to access the most comprehensive, updated and reliable guide to discover Palermo through the eyes of locals. You are about to see the REAL PALERMO.

 +50 SHORT VIDEOS

 +7 DETAILED CHAPTERS

 +100 MIN RECORDED

 +200 SECRET REVEALED

KNOW YOUR WAY AROUND LIKE THE LOCALS

It is kind of like you are walking Palermo with your own personal, local guide. This ‘guide’ helps you to avoid all of the places you don’t want to waste your time and money. Instead, they tell you what is best in the city and unveils its most guarded secrets.

HERE'S A LITTLE OF WHAT THE GUIDE INCLUDES:

  • Nightlife Itineraries: You have a map that divulges the itineraries of many of the locals that takes you through the time of aperitive and into late night clubbing. Now, you know where to find the action and the affordable drinks without falling into more tourist traps. (CHAPTER 3)
  • One-day Itineraries: If you follow the itineraries that I create for you, you do not need to worry about missing all of the top attractions and cool things to do throughout Palermo and all of Sicily.  (CHAPTER 3)
  • Restaurant's Guide: We have more than 100 local places described and pinpointed on the map, meaning that you always know what is around you and where you should be grabbing a good meal. (CHAPTER 3)
  • BlackList map: You can completely avoid the tourist traps because we have labeled them very clearly on a map. Then you know before you set foot in any establishment if they have been known to rip off visitors in the past or offer poor quality. (CHAPTER 3)
  • Safety Map: You can easily avoid bad neighborhoods and dangerous streets. You never need to put yourself or your family at risk or fear what might happen after the sun goes down. (CHAPTER 1)
  • Beaches & Lidos Map: You might not know what locals consider to be the best (and lesser known) beaches and lidos around the city and island. If you enjoy the sea, use this information to find some of the most breathtaking beaches that get you away from the crowds and noise of the tourist spots. (CHAPTER 3)
  • Details for Getting Around: Now you can have a better idea of the public transportation system and all of its parts. You do not need to waste hours understanding how to get around, or worse yet, need to afford outrageous taxi fares. (CHAPTER 3)
  • ​Sicilian Food Guide: Now you will know what to order, even if the menu is not written in any English. You do not need to order randomly, this section of the guide can help make sense of it. (CHAPTER 3)
OKAY, YOU KNOW WHAT?

SOME LOCALS WERE ANGRY ABOUT THIS GUIDE

As they say, the truth can make a lot of enemies. We regularly receive adoring messages from our biggest ‘fans’ in Palermo:

Municipality
We’ll being your before the court!” I don’t believe they appreciate my opinion on their glaring inefficiencies.
Scammers
 Watch where you are walking!” Touristy restaurants and bars did not enjoy taking up one of the spots on the blacklist for scamming tourists.
Tour Guides
"You fuc**** Robin Hood, watch yourself!” We like guides and tours as much as the next guys, but only those offering quality services at a reasonable price.

Taxi Operators
“You better never take a taxi!” These drivers are the prime example of scam artists, and we are going to keep telling people about that.
Municipality
We’ll being your before the court!” I don’t believe they appreciate my opinion on their glaring inefficiencies.
Scammers
 Watch where you are walking!” Touristy restaurants and bars did not enjoy taking up one of the spots on the blacklist for scamming tourists.
Tour Guides
"You fuc**** Robin Hood, watch yourself!” We like guides and tours as much as the next guys, but only those offering quality services at a reasonable price.

Taxi Operators
“You better never take a taxi!” These drivers are the prime example of scam artists, and we are going to keep telling people about that.

Here’s an Examples of a Videos You Can Find in the Guide:

The videos are simple, as you can see. I didn’t overload them with visual effects and edit them like Hollywood movie. This is just plain truth brought to you in an honest media without the filters. It is like sharing the facts with your closest friends. 
And Then...

TAKE A PEEK AT ‘Sicilian way’

What Do Others Think of Us?

Take a look at the comment boxes on all of the blog posts for WearePalermo and learn what people think about us. We’ve yet to disappoint so far. If you feel unsatisfied, I will give you back every cent that you paid AND you keep access to the guide.

When You Get Home, You Can Say: 
‘I Saw Palermo – but the REAL One’ 

When You Get Home, You Can Say: I Saw Palermo – but the REAL One’ 

Sicilians who live in Palermo like me have put a lot of time and passions into creating an authentic, complete, and honest guide to the city.

By Only Allowing Real Information into the Guide, You Can Leave Your Worries and Doubts at Home
As a tourist, when you visit a new country, what steps do you take to learn more about it? You spend hours researching on the internet for all of the best places to go, and yet somehow still end up in the tourist traps that you had hoped to avoid. Right? 

Everyone who travels has done it – it feels like getting trapped is unavoidable. 

Think about visiting a new country where one of your best friends now lives. He already knows the place inside and out. You do not have the worries and anxiety because he knows where you really want to be. It’s a whole different story. 

Amazingly, in this scenario, you would worry about very little. 

That is what I mean by this guide – it is like already having one of your best friends take you by the hand and show you the unforgettable places, eateries, and attractions that you do not want to miss. In this way, you will also avoid traps, scams, and dangers.

By Only Allowing Real Information into the Guide, You Can Leave Your Worries and Doubts at Home
As a tourist, when you visit a new country, what steps do you take to learn more about it? You spend hours researching on the internet for all of the best places to go, and yet somehow still end up in the tourist traps that you had hoped to avoid. Right? 

Everyone who travels has done it – it feels like getting trapped is unavoidable. 

Think about visiting a new country where one of your best friends now lives. He already knows the place inside and out. You do not have the worries and anxiety because he knows where you really want to be. It’s a whole different story. 

Amazingly, in this scenario, you would worry about very little. 

That is what I mean by this guide – it is like already having one of your best friends take you by the hand and show you the unforgettable places, eateries, and attractions that you do not want to miss. In this way, you will also avoid traps, scams, and dangers.

Get The Information You Need In A Question/Answer Format Without Wasting Time Staring At Your Phone
When you are on vacation, you do not want to waste half of your trip searching through the internet, a thick travel book, or posts/blogs from travel sites that could have been written by anyone.

You need the information right then. 

The ‘Sicilian Way’ is designed to provide information to you as you need it. We don’t have a thick book, but rather many short videos and a small, 7-chapter booklet that will not waste your time in providing any information that you need

Let’s have an example – Say it’s time for breakfast.

Under the Chapter ‘Eating in Palermo’ you can find a section about ‘Breakfast’ where you can watch a video related to what to eat. There are pointers about choosing and a map divulging the best cafeterias through the city. 

In two short minutes, you know what you should eat and where your family can go. 

Get The Information You Need In A Question/Answer Format Without Wasting Time Staring At Your Phone
When you are on vacation, you do not want to waste half of your trip searching through the internet, a thick travel book, or posts/blogs from travel sites that could have been written by anyone.

You need the information right then. 

The ‘Sicilian Way’ is designed to provide information to you as you need it. We don’t have a thick book, but rather many short videos and a small, 7-chapter booklet that will not waste your time in providing any information that you need

Let’s have an example – Say it’s time for breakfast.

Under the Chapter ‘Eating in Palermo’ you can find a section about ‘Breakfast’ where you can watch a video related to what to eat. There are pointers about choosing and a map divulging the best cafeterias through the city. 

In two short minutes, you know what you should eat and where your family can go. 

This Information Is Nowhere Else – You Can Actually Experience Palermo Differently Than Most Tourists
Unlike many of the travel guides, TripAdvisor blogs, and forums, every piece of information in this guide has been provided from locals that live here. 

That is an important distinction that makes a big difference. 

I put myself out there, but there is a full team of five Sicilian people who live here in the city and explore it every day like it is a new experience. This city has no secrets now that we have made it a point to share everything about Palermo in the guide. 

It is not some superpower to make this credible book, just time with a big network of helping hands. 

We are really open people who know countless individuals through work arrangements and our extrovert personalities. 

We have spoken with hundreds of locals in the creation of this guide to find the best restaurants, clubs, bars, and attractions.
This Information Is Nowhere Else – You Can Actually Experience Palermo Differently Than Most Tourists
Unlike many of the travel guides, TripAdvisor blogs, and forums, every piece of information in this guide has been provided from locals that live here. 

That is an important distinction that makes a big difference. 

I put myself out there, but there is a full team of five Sicilian people who live here in the city and explore it every day like it is a new experience. This city has no secrets now that we have made it a point to share everything about Palermo in the guide. 

It is not some superpower to make this credible book, just time with a big network of helping hands. 

We are really open people who know countless individuals through work arrangements and our extrovert personalities. 

We have spoken with hundreds of locals in the creation of this guide to find the best restaurants, clubs, bars, and attractions.
I Get No Money For Name-Dropping Places Or Suggesting Attractions
Any place that you find listed in this guide deserves to be there. I do not take payouts for placements in these guides because I want them to be as straightforward and honest as I can, and I will not be a part of scamming people. 

I don’t get paid from anyone for a spot inSicilian Way’ 

That is not to say that they do not try – I get offered money regularly for a prime spot in the guide. We steer clear of these arrangements to ensure the information is always real and honest. We might not have the best guide in every possible way, but no one will ever be able to say that it wasn’t honest. 

As you might expect then, the list itself changes fairly often

Today I might tell you that a certain pizzeria is the best in town, but tomorrow they could change the pizza maker and products, and suddenly they are not as good as before. 

We are free to say what we feel about the city and its establishments without existing business arrangements. 
I Get No Money For Name-Dropping Places Or Suggesting Attractions
Any place that you find listed in this guide deserves to be there. I do not take payouts for placements in these guides because I want them to be as straightforward and honest as I can, and I will not be a part of scamming people. 

I don’t get paid from anyone for a spot inSicilian Way’ 

That is not to say that they do not try – I get offered money regularly for a prime spot in the guide. We steer clear of these arrangements to ensure the information is always real and honest. We might not have the best guide in every possible way, but no one will ever be able to say that it wasn’t honest. 

As you might expect then, the list itself changes fairly often

Today I might tell you that a certain pizzeria is the best in town, but tomorrow they could change the pizza maker and products, and suddenly they are not as good as before. 

We are free to say what we feel about the city and its establishments without existing business arrangements. 
I Help You Avoid Rip-Offs, So You Save More Money Than You Spend On This Guide In A Single Trip To Palermo
There is a common saying here in Sicily (that I’m not proud of). As much as I do not like it, I cannot deny that it describes many of the locals here. We say “Every morning Sicilians wake up wanting to rip someone off”. 

It would stand to reason that tourists often are the easiest targets. 

I do not believe for a moment that I am smarter than locals. There are so many forces at work – the Mafia, scammers, municipal corruptions. Every Sicilian seems to have been caught in a web at some point that gave them a criminal intelligence. Some use this to defend themselves – others just use it to rip people off. 

With all that being said, I believe that your return would be tenfold what you spend on the guide

If you do not have the right information, someone is going to swindle you for the same amount of money you could have spent on this guide without hours of getting into town. 

Perhaps it would be the taxi driver from the airport, getting overcharged for a cup of coffee, or countless other scenarios. 
I Help You Avoid Rip-Offs, So You Save More Money Than You Spend On This Guide In A Single Trip To Palermo
There is a common saying here in Sicily (that I’m not proud of). As much as I do not like it, I cannot deny that it describes many of the locals here. We say “Every morning Sicilians wake up wanting to rip someone off.” 

It would stand to reason that tourists often are the easiest targets. 

I do not believe for a moment that I am smarter than locals. There are so many forces at work – the Mafia, scammers, municipal corruptions. Every Sicilian seems to have been caught in a web at some point that gave them a criminal intelligence. Some use this to defend themselves – others just use it to rip people off. 

With all that being said, I believe that your return would be tenfold what you spend on the guide

If you do not have the right information, someone is going to swindle you for the same amount of money you could have spent on this guide without hours of getting into town. 

Perhaps it would be the taxi driver from the airport, getting overcharged for a cup of coffee, or countless other scenarios. 

Who Is This Guide For?

This is for travelers looking for an authentic experience, and not careless tourists. 

 This Guide is For… SMART TRAVELERS

You want to explore the city and how it works. You want to experience an authentic day in the life of Sicilians. That means eating like the locals and having fun alongside them. It also means avoiding spending your money in tourist traps. In short, you want to live like you belong in Palermo. Our guide, Sicilian Way”, is all that you need to have this authentic experience.

 This Guide isn't For… AVERAGE TOURISTS

You do not care about the authentic experience smart travelers do. You want to wander casually, have some fun, and look to sources like TripAdvisor to detail the places you should eat and what you should experience. There’s nothing wrong with this approach, but you would be wasting your money on my guide if the information you are looking for is online.

Here is How it Works

It works in three simple steps once you have made the purchase:

1

Click the link in your email 
Once purchased, you just need to click on the link that arrives in your email to make you account.

2

Sign in with your credentials
Access the video guide with your email and password you created in the setup.

3

Reach your guide dashboard
You are now ready to move around the city like a true Sicilian.

1

Click the link in your email 
Once purchased, you just need to click on the link that arrives in your email to make you account.

2

Sign in with your credentials
Access the video guide with your email and password you created in the setup.

3

Reach your guide dashboard
You are now ready to move around the city like a true Sicilian.

You Get 5 Superpowers Backed by the Knowledge of 1000 Sicilians

This guide can provide you with 5 superpowers. You get a Sicilian sixth sense if you will. You can then have an authentic and enjoyable experience without all the stress and worry. Here is what you can do:

1. Knowing Your Way Around

How much of your time gets wasted tried to get your bearings in a new city? With the chaos and unwritten rules of Palermo, you now have a better understanding of the city straight from the locals. 

2. Sense Danger Ahead

Like any other major city in the world, there are dangerous or unsafe areas of the city that you are right to avoid. This guide ensures you always stay in the right places and avoid any threatening scenarios.   

3. Knowing the Local Cuisine

As enriched and tasteful as authentic Sicilian cuisine might be, many of the best places do not offer an English menu or have someone who can explain it to you. Now you know what to look for and how to order without being unsure of yourself. 

4. Knowing the Do’s and Don’ts

Palermo might have the second largest historical city center in the world, but more than that, it has tons of great things to do. Know what to keep at the top of your list and what shouldn’t make the cut.

5. Knowing the Scams and Traps

Sicilians can set very convincing traps for tourists, so much so that you might not have any inclination that you were ever ripped off. With this guide, you have a nose to smell these scams happening from a mile away.
Get your 5 amazing superpowers now for only 37€!

Wondering Who the Heck I Am?

"

Am I an official travel guide? A public employee? The mayor? Nope. I’m none of these.

What I am is a native Palermo resident who loves this city like Romeo loved his Juliet. I talk obsessively about her, I know every part of her, every secret. I can vehemently list all of the pros of the city, but I also know entirely of its flaws. 

I am not just an eternal lover of the city, but an extensive traveler in my own accord. 

I have been all over the world in the last 10 years in both the business and leisure settings. The more that I travel, the more I realize the love I have for Palermo grows stronger because I see it from new perspectives. I would even say with a stranger’s eyes at times. 

My love and passion, as well as my extensive traveling, led me to create one of the most heavily traveled and appreciated websites dedicated to Palermo. I am very proud of this effort when I consider how it all started. 

Early on, I had no idea what would happen. 

When I created wearepalermo.com, it was really just to help foreign AirBnB guests (and their visitors coming to Palermo) to have an authentic Sicilian experience here in the city. Most information that existed at that time was outdated, incomplete, and untruthful. 

I got upset that these guests would only ever see the tourist draw of the city and pay twice as much for this experience. They would be missing out on all the reasons that I love Palermo. They had lists of restaurants and bars they intended to try that I would not even let my dog eat the scraps from. Something had to be done.

Even their list of attractions missed out on the good draws of the city. 

As a traveler, I empathize with those visiting Palermo. Burning time and money on tourist traps sucks. You feel duped, and that is not a feeling that you want at any point during your vacation. 

So I put all that information into a credible guide

Ideally, the intention was to provide the kind of information that it was like I was literally taking you by the hand and showing you the city. This would provide an authentic experience without all the snags and catches

You can see Palermo for what it was meant to be. 

Nicola Barcellona

AKA A Super Cool Semi-official Guide... 

But Let Me Sweeten the Pot For You Even More With These Instant Bonuses for Acting Now!

We sell them all separately at the price you see below the description. You can get each of these for FREE if you act now!

 Bonus #1: Palermo Map with the Major Attractions
You can get a map divulging all of the major attractions labeled and full of useful information. You can learn about ticket prices and operating hours to help you plan ahead. 

It is beneficial to have a bird’s eye view of the city. Like a compass, it can help you get your bearings in an otherwise confusing city. 

This was developed as a user-friendly tool to break down attractions by their time period. You can then plan your touring based on your specific interests.
Value: €7 - Now Free
 Bonus #2: Report - Where to Eat in Palermo
You get instant access to the report we made on the best places to eat here in Palermo according to the locals

You can learn a lot from this definitive guide, including the best locations for: 

- Street food
- Seafood
- Breakfast
- Snacks (Night)
- Ice Cream
- Pastries

This report also divulges things you should know before eating out in Palermo. This bonus along is worth a lot because it is something unique

Value: €37 - Now Free
 Bonus #3: Map of the Best Italian Wines and Wine Bars in Palermo
When you act now, you can also get a Report featuring a wine map of Italy, the best bars in Palermo, and the wines you should get all over Sicily for free. 

Italy and Sicily both have become highly awarded and recognized for their wines throughout Europe. This report can give you a good overview of these options. 

You can discover more of Palermo by the glass when you view this guide for wine lovers. You will know where to drink and the best bottles to try. 
Value: €7 - Now Free
 Bonus #4: Secret Nights of Palermo eBook 
Acting now also gets you an entire eBook I composed titled “Secret Nights of Palermo – The Best Bars, Clubs, and Key Venues to Have Fun Revealed by Locals

This 70-page book reveals all of the secrets to have fun in Palermo after the sun goes down. You can navigate nightlife like a true Sicilian. 

You will learn about the best places to grab an aperitivo, along with the best cocktail bars, clubs, venues, and more. You can also learn tips on what clothing to wear, avoiding traps, and staying safe. 
Value: €27 - Now Free
 Bonus #5: Untold Pizzas of Palermo eBook
When you act now, you can get another full eBook titled: “Untold Pizzas of Palermo – Locals Reveal Tips, Their Favorite Spots, and Unknown Varieties of Pizza

Love pizza? This is going to be one of the best books you have ever read because you will soon learn that you may never have had real, authentic pizza in your life. It is time to make that right. 

This is a bible dedicated to providing you with a unique pizza experience that is sure to make you an expert on the subject.  
Value: €27 - Now Free

Here Is Everything You Get When You Buy the ‘Sicilian Way ’ Today:

Remember: This is an introductory price for marketing testing that will end without notice. 
  • Lifetime access to Sicilian Way designed to make you visit Palermo like a local
  • FREE MULTIPLE ACCESS from Mac and Windows computers
  • FREE mobile access (iOS and Android) to experience the guide anywhere you are
  • FREE iPad access to view a larger mobile format
  • ​​FREE bonuses worth +100€
  • ​​BONUS PRINTABLE MAP of Palermo Attractions
  • ​​BONUS PRINTABLE REPORT of Where Locals Eat
  • ​BONUS PRINTABLE MAP of the Best Wines and Wine Bars
  • ​BONUS EBOOK The Secret Nights of Palermo
  • BONUS EBOOK The Untold Pizzas of Palermo
  • ​​Unconditional 7-Day Money-Back Guarantee (So you know without a doubt that this guide is the perfect fit for you without any risks involved)

➤ LIFETIME ACCESS

Access the guide as many times as you want once it is purchased

➤ SPECIAL OFFER

Currently running a marketing test, so this introductory price could change at any time.

➤ 7-DAY REFUND POLICY

You have a full 7 days to determine if this guide is right for you.

➤ LIFETIME ACCESS

Access the guide as many times as you want once it is purchased

➤ SPECIAL OFFER

Currently running a marketing test, so this introductory price could change at any time.

➤ 7-DAY REFUND POLICY

You have a full 7 days to determine if this guide is right for you.

WHAT ARE YOUR OTHER OPTIONS?

  • You can hire a local guide to walk you around, which is often more than 100€ an hour for a classic sightseeing tour. They will explain some of the monuments, but they do not help you to have an authentic experience in any way. You can see for yourself by using Google.
  • Buy a travel book for Palermo. This is full of tourist jargon and written by someone who is not a local. It was updated maybe every couple of years and typically costs somewhere between 18€ and 40€. Check it out on your own on Amazon, and you can also vet the writer of these guides.
  • Rely on the information you can find on the internet provided by other tourists who have visited, travel bloggers, and similar outlets. The only Italians that you can see in these forums on the internet are also tourists coming from some other part of the country. 
  • ​You can rely on information you can acquire by speaking with the locals, but if your Italian is not very good, this conversation could be a challenge. Locals rarely speak English and they aren’t keen on sharing their knowledge on the internet. 
  • ​You can read blog articles on our website. In addition to that being a time consuming process, our guide ‘The Sicilian Way’ is updated all the time. Blogs on our website might only get this once a year.

Here Are Some FAQs That You Might Be Interested In:

Some of these FAQs should clear up any lingering doubts that you might have. If you still have your own questions after this, you can email us directly. 

Do I have to pay for updates?
We give constant updates to the content in our video guide and add new videos, itineraries, lists for restaurants, and more. You get these all for free for life after your one-time cost. With our video guide being on the cloud, when we make updates and add new features, they automatically get loaded into your account.
Do I have to install anything? 
Nope. We created our travel guide to prevent anyone from installing apps and software. It works with any device that can access the internet with a browser like Firefox, Safari, Google Chrome, Opera, and more. Just login with your credentials and everything is available to you.
Is my account limited to only one device?
No! You can access the guide from other devices as long as you log in with your email and password. You can access the guide from your computer and smartphone at the same times without paying for another account. 
Does the guide work offline?
No, it doesn’t. Our guide works if you are connected to the internet through Wi-Fi or the mobile data on your device. The guide is constantly getting updated, so we cannot realistically provide a downloadable version. It only works through the internet browser of the devices you use.
What if I don’t have internet in Palermo?
There is going to be Wi-Fi at your accommodations, but there are also bars around the city offering Wi-Fi, or you can but a SIM card with a data package (highly recommended). You get tons of data with a price as low as 20€ for 30 days. Check out more information about that at this page
If I don’t like the video guide, how do I get a refund?
You just need to send an email to info@wearepalermo.com and say that you want a refund on your video travel guide. You don’t need to tell us why. You can also just write give me my money back in the subject, and expect your refund within 15 days. There is a time required by our bank to process refunds. 
Is there an app available on Android or iOS?
Nope. There is no app providing access to this guide available in the Google Play or the App Store. The guide works on all devices that can access an internet browser. 
Is it safe paying with card?
Yes. All payments are processed by STRIPE, which is among the most popular and safest payment processors in the world. We never see your card information, all data stays encrypted by the STRIPE security system. You can learn more about this secure process here




















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